Our Guarantee

We are a start-up company and customer satisfaction means the world to us. If within the first 30 days, following the date your purchase is delivered to your residence or place of business, you are unhappy due to any craftsman defects or you are just plain unhappy with your purchase, all you have to do is send us back your purchase. We will credit your account, or provide you a replacement or an exchange. Be sure to review our return policy below so you know how to return your purchase, as well as our guidelines. Please note, we cannot accept items that have been used. Be sure to hold your New Wave Artist Palette/s before applying paint or finish to ensure you are happy with your purchase.

Our Return Policy

All our products have a 30 day refund policy from the date delivered. If you would like to return, replace or exchange a non-damaged purchase, first, please contact us at customerservice@newwaveart.com or 484-924-8619. Returns must be approved in advance and accompanied with the original invoice, as well as our “Return Slip” which we will email to you once your return has been approved. The Return Slip should be filled out and enclosed in the package you send back to us. We cannot accept a return COD. Items must be returned before we can reimburse your credit card, or provide an exchange. We cannot accept returned items that have been used.

Please email customer service at
customerservice@newwaveart.com or call us at 484-924-8619 before returning any items.

Items must be in “new, unaltered and unused condition” meaning the item/s returned show no signs of use, wear or damage in any way.

If you receive an item that is damaged or is incorrectly shipped by us, please contact us immediately at
customerservice@newwaveart.com or 484-924-8619.

Customers are responsible for all shipping costs if New Wave Art is not at fault. Customers will not be charged for shipping of a replacement or an exchange item.

Please contact our customer service department at 484-924-8619 or email us at
customerservice@newwaveart.com should you have any questions or concerns.

Please return items, following the guidelines above, to this address:
New Wave Art
219 Church Street
Suite 2
Phoenixville, PA 19460